FAQ/HELP

I’ve answered some of your questions below.

If not please contact me.

HOW DO I SHOP AT THE MACARONS SHOP?

To purchase a product head over to the shop and simply add items to your cart by clicking the Add to cart button. 

Once you’re ready to purchase, head to your cart and checkout.

You will need to create a free account which will allow you to log in and download your purchases whenever you like. 

Please note that I don’t allow guest purchases.

HOW DO I CREATE A NEW ACCOUNT?

Head over to the My Account page. The account registration form will be provided to you on the right side. Just fill the form with your preferred details and you are good to go. 

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

WHAT HAPPENS AFTER I PURCHASE A PRODUCT?

As soon as your payment has processed, you will be able to download your files immediately.

Just head over to the downloads tab in your account and you’ll find them there. 

I highly recommend you download your purchases in a safe place within the first seven days in case the product disappears from your account.

You will also receive a confirmation email with the download link. If you can’t find this email, make sure to check your spam/junk mail folder or you may have entered your email address incorrectly when checking out.

WHAT CURRENCY ARE THE PRICES SHOWN IN?

All prices shown on toastedmacarons.com are in USD. 

All payments are made securely through Paypal, where you can choose your Paypal account or choose your Credit/Debit card.

delivery

You will gain instant access to your purchase once the payment is processed. 

WHAT IS MY REFUND POLICY?

Since my shop sells non-tangible digital products that you get immediate access to, they cannot be returned or exchanged. I don’t offer refunds.

But if you run into any problems I will always be here to help you out. Please reach out to me via our contact form.

DO YOU OFFER COUPON CODES?

I run promotions and I offer coupon codes every now and then. Make sure to check the front page of our shop to find out if we have any sales running right now. Also make sure to sign up for our email list because I usually send out coupons every now and then.

THERE WAS A COUPON INSIDE MY PURCHASE

So inside each purchase, you will receive a special coupon which will allow you to get a discount on any product the next time you purchase something. These coupons have no expiry. Also it’s a secret and only you will have access to it. 

How can I retrieve my password?

You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.

How do I change my personal details or email address?

Just head over to your account and into the Contact Tab. You can change all your personal information there.